Standard Exchange Policy Template
1. Overview At Parts Lab, we understand that keeping your fleet or rig on the road is critical. Because commercial vehicle components require precise fitment, we maintain a structured return and exchange policy to ensure fast processing for heavy-duty replacement parts (bumpers, grilles, mirrors, fairings, and hoods).
2. Exchange Window
- Items may be exchanged within 30 days of the delivery date.
- To qualify, parts must be in their original, uninstalled, unpainted, and unmodified condition, complete with all original packaging, hardware, and brackets.
3. Restocking Fees & Shipping Costs
- Customer Remorse / Incorrect Ordering: Returns due to ordering errors or fitment oversights are subject to a 20% restocking fee. Original shipping charges are non-refundable, and the customer is responsible for return freight costs.
- Defective or Incorrect Item Shipped: If you received a defective part or an item that does not match the website listing, Parts Lab will cover all return shipping costs and waive any restocking fees.
4. Freight Delivery & Damage Claims
- Inspect all oversized freight shipments (bumpers, hoods, large body panels) thoroughly before signing the driver's Bill of Lading (BOL).
- If damage is visible, note "DAMAGED" explicitly on the BOL and refuse the shipment if severely compromised.
- Concealed freight damage must be reported to our customer service team within 48 hours of delivery with accompanying photos of the part and packaging. Claims filed after this window cannot be honored by freight carriers.
5. Non-Returnable Items The following components are final sale and cannot be returned or exchanged:
- Custom-painted or custom-finished body panels.
- Electrical components or harness assemblies that have been plugged in or installed.
- Clearance or closeout inventory.
6. Initiating an Exchange To start an exchange, contact our support team at support@partslabusa.com with your order number and photos of the part condition to receive a Return Merchandise Authorization (RMA) number. Returns shipped without an RMA will be refused.