Return & Refund Policy

At Partslabusa.com, we understand that getting your fleet back on the road is a priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original, unopened packaging.
  • Accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

Due to the nature of commercial vehicle parts, the following items cannot be returned:

  • Electrical Components: Any part containing electrical circuitry (sensors, ECMs, wiring harnesses) if the seal is broken.
  • Special Order Items: Parts ordered specifically for your VIN that are not part of our standard inventory.
  • Installed Parts: Any part that has been bolted on, plugged in, or shows signs of attempted installation.
  • Opened Kits: Gasket sets or repair kits that have been opened.

4. Restocking Fees

A 15% to 20% restocking fee may be applied to returns that were ordered incorrectly by the customer. This fee helps cover the costs of inspection and repackaging to ensure the part is fit for resale.

5. Return Process

To initiate a return:

  1. Request an RGA: Email our support team at support@partslabusa.com to receive a Return Goods Authorization (RGA) number.
  2. Packaging: Securely pack the item. We are not responsible for items damaged during return transit.
  3. Shipping: Unless the return is due to our error (wrong part shipped), the customer is responsible for all return shipping costs. We recommend using a trackable shipping service with insurance with insurance.

6. Refunds

Once we receive and inspect your item, we will notify you of the status of your refund.

  • If approved, we will initiate a refund to your original method of payment.
  • Please allow 5-10 business days for the credit to appear on your statement, depending on your bank's policies.

7. Damaged or Defective Items

If your package arrives visibly damaged, please refuse the delivery with the carrier and take pictures. If hidden damage or a manufacturer defect is found after opening, please contact us within 24 hours of delivery to file a claim.