At Parts Lab USA, we stand behind the quality of our truck parts. We understand that downtime costs money, which is why we offer a straightforward warranty program to get you back on the road as quickly as possible.
1. Coverage Overview
Unless otherwise specified on the product page, all parts sold on partslabusa.com are covered by a 30 days / Unlimited Mile Limited Warranty against defects in materials and workmanship under normal use and service. Processing of returns and issuing of refunds may take up to 5 business days after we receive the returned items. Additional terms and conditions may apply.
- Who is covered: This warranty is extended only to the original purchaser and is non-transferable.
- What we will do: If a part is found to be defective within the warranty period, we will provide a one-time replacement part. If a replacement is unavailable, a full refund of the purchase price will be issued.
2. Specific Component Terms
- Electrical Parts: Due to the nature of electrical systems, sensors, wiring harnesses, and control modules are covered by a 30-day exchange-only policy for manufacturing defects.
3. What is NOT Covered
To keep our prices competitive, our warranty is limited to the part itself. The following are not covered:
- Labor Costs: We do not reimburse for labor, installation, or diagnostic fees.
- Incidental Damages: Towing charges, rental truck fees, loss of income, or travel expenses.
- Misuse: Damage caused by improper installation, neglect, racing, or unauthorized "teardown" or repair of the part before inspection.
- Cost of return shipping: Sometimes it is seller’s responsibility and at times the buyers. Please determine which party bears the cost of return shipping when processing the refund to the buyer, based on the reason of the return.
- Others: Accidental order, better price available, no longer needed or wanted, unauthorized purchase, excessive installation or did not install.
4. Damage and issues:
Please inspect your order upon reception and contact us immediately if the part is defective, damaged or if you receive the wrong part, so we can evaluate the issue and make it right.
4. How to File a Claim
If you suspect a part is defective, do not remove it until you have contacted us.
- Contact Support: Email us at support@partslabusa.com with your original Order Number.
- Provide Evidence: You will be asked to provide photos or video of the failure, along with the VIN of the vehicle it was installed on.
- Return Authorization: If a return is required, we will issue a Return Merchandise Authorization (RMA). Parts returned without an RMA will not be processed.
5. Professional Installation Requirement
For a warranty claim to be valid, parts must be installed by a certified technician or a licensed commercial repair facility. Please keep your installation receipt, as it may be requested to verify the mileage and date of installation.